We aim to process your order within 2-4 working days. Please note that most of our products are hand made in house so dispatch times may vary according to availability, it may take a few extra days to catch up on processing orders. Your patience is appreciated.
Miss Crofton ships orders worldwide. All UK orders are sent 1st Class Signed for and all international orders are sent International Track and Signed. Please note that all of our shipping methods will require a signature.
If you are out when delivery is attempted a card will be left with details on where to collect your item or how to rearrange delivery.
Please allow a maximum of 4-8 days for UK delivery and 7-14 for international orders.
You will receive an email confirming that your order has been dispatched.
We offer Express delivery via DHL/Fedex with a extra fee. Please contact us with your shopping list, we will quote you the exact delivery rate and time.
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt. Please make sure you put a note in your parcel stating your name, order number and reason for return. Buyer pays postage and is responsible for the item until it is returned. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Returned items should be unused and unworn and must be returned in original packaging. We will issue a full refund on receipt, excluding the original delivery charge and a 5 handing fee. Alternatively, if preferred, we will also be happy to exchange the item.
Delivery charges are only refundable where goods are faulty and a refund is made.
Please allow 7 working days for a refund to be processed.
Studio 33, Hackney Downs Studios,
17 Amhurst Terrace, London, E8 2BT